How businesses are retaining their quality staff – and how technology is helping
Businesses have had to take drastic measures in the past few years – laying off workers while they temporarily or permanently closed – to survive the turbulent times ahead. Instead of job seekers looking for work, employers are looking for urgent help. Out of all of the factors that make a business successful, hiring and retaining quality team members ranks as the most important for the service industry. It also proves to be one of the most difficult.
We started TUFF after talking to countless operators about how they felt about integrating robots into their workforce, and that’s why we’ve built ourselves foundationally as a technology service provider. We take responsibility for the successful operation of any robot that is under our name. We are aware that businesses have ever changing needs today, and include on-demand service in our pricing. We see this as an integral part of successful adoption.
The myth that robots joining the workforce displaces people has become commonplace, but that is inconsistent with what we’re hearing from business owners every day. COVID has made many people fear staying in customer facing roles, and people aren’t lining up to take their place. Those that join tend to leave quickly, after the business has already invested significant time and money into training, forcing them to restart the process over.
This is where robots shine, and why we at TUFF show up to work every day. By developing products that can handle the basic repetitive tasks, we ensure that each team is equipped with top tier reliable support. On top of that, robots are always there when you need them - and never call in sick. If for any reason, they aren’t working, our team of experts are there to apply a quick fix.
When you are able to provide a high level of consistency, customers get better and faster service, and employees get to focus on the meaningful tasks. There is a visible increase in both customer and employee satisfaction, higher tips, and more repeat customers. Robots, when integrated successfully, are a tide that raises all boats!
In order to have more people debunk this myth with us, we recently launched our free trial program, which provides a risk-free 14 day time period during which participants can see first-hand how robots can assist their staff. We improve the setup throughout as we collect more data, and find the workflow that works for your team. At the end of the trial, we put together a report based on how much you’ve leveraged our technology, and calculate the return on investment. So far, we have a 100% conversion rate.